Policies

Handling & Delivery
We use a combination of Courier and Royal Mail for our deliveries unless an alternative is specifically requested by a customer. Proof of dispatch is obtained on each shipment, copies of which are available if required.
We will ship every order within 48 hours of receipt, often achieving a 24 hour dispatch time. We are reliant on a third party to complete the delivery and therefore while Skye Tiles will make every effort to deliver within 7 days, or any other delivery date quoted by Skye Tiles to you, delivery time cannot be guaranteed.
Skye Tiles will not be liable to you for any loss whatsoever that you have suffered or may suffer if the goods are not delivered within the said time scale, for whatever reason.

Cancellation/Returns Policy
We are very pleased to offer a no quibble returns policy.
 
Prior to returning your Goods you must first contact Skye Tiles within 7 working days of receipt of goods for a return authorisation. If your product is damaged or defective we will normally ask for a photo of the damage or defect to be emailed or text to us prior to authorising a refund or replacement which will be sent carriage paid by us. If however you chose to return it to Skye Tiles please do so in its original packaging and in the same condition as shipped.
 
We will replace the item free of charge, or refund you the cost of the Goods and original postage, but we will not refund the return postage/carriage fee.
Skye Tiles is not responsible for the carriage fee of any item returned for a refund within 7 days where the item is not defective. We will however be happy to refund the cost of carriage paid on returns if the return is due to an error on our behalf.
 
We will not be responsible for any local custom fees charged at point of entry into your country.

We cannot accept returns on any items made to a  customer's specification such as a personalised tile design.

Skye Tiles will make every effort to deal with refunds within 7 working days of notification or return. This Cancellation/Returns Policy does not affect the Consumer's Statutory rights.
 
Ownership of Goods
Retention of Title Ownership of and title to the goods shall remain with the Skye Tiles and will not pass to you until the whole price of the goods, including any postage, packaging or delivery costs, has been paid to Skye Tiles notwithstanding delivery of the goods to you or to any independent carrier or any other  third party.
 
Tile Colours
Skye Tiles has made every effort to display as accurately as possible the colours of our products that appear on the  website. However, as the actual colours you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any colour  will accurately reflect the colour of the product on delivery.
 
All dimensions, weights and similar data provided by the Skye Tiles at any time shall be deemed to be approximate, and any photographs, illustrations, drawings or advertisement matter supplied or published by Skye Tiles shall be deemed to represent generally the goods specified therein, and not as generally representing  the Goods to be supplied under the Contract, and do not form part of the Contract.

Disclaimer
Skye Tiles assumes no responsibility for the contents of any other websites to which the Skye Tiles website has links. You acknowledge that we have no control over and we exclude all liability for any material on the World Wide Web which can be accessed by using the www.skyetiles.co.uk website. The service is accessed via the World Wide Web, which is independent of the service, and Skye Tiles.
 
Your use of the World Wide Web is solely at your own risk and  subject to all applicable national and international laws and regulations. Skye Tiles has no responsibility for any information  or service obtained by you on the World Wide Web.

Copyright
Except where otherwise noted, the contents of this web site including the design, text, graphics and arrangement of the pages are the property of Skye Tiles and are our copyrighted material  or that of the relevant content providers. All Rights Not Expressly Granted to you are reserved to Skye Tiles.

In accessing SKYE TILES web pages, you agree that you may only download the content for your personal non-commercial use. Skye Tiles reserves the right to withdraw this authorisation at any time by  notice on this web site.

You are not permitted to copy, broadcast, download, store (in any  medium), transmit, show or play in public, adapt or change in any way the content of these Skye Tiles web pages for any other purpose  whatsoever without the prior written permission of Skye Tiles.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use  and enjoyment of this site by any third party. Such restriction or  inhibition includes, without limitation, conduct which is unlawful, or  which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
 
This site and the information, names, images, pictures, logos and icons  regarding or relating to Skye Tiles, its products and services  (or to third party products and services), is provided "AS IS" and on an  "IS AVAILABLE" basis without any representation or endorsement made and  without warranty of any kind whether express or implied, including but  not to the implied warranties of satisfactory quality, fitness for a  particular purpose, non-infringement, compatibility, security and  accuracy.

In no event will Skye Tiles be liable for any damages including, without limitation indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in  action of contract, negligence or other action, arising out of or in connection with the use of the site. Skye Tiles does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

No warranty is given that this web site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages whatsoever arising out of such unavailability.
We accept no liability whatsoever in respect of losses or damages  arising out of changes made to the content of this web site by any third  parties.

Access to and use of this web site is entirely at your own risk. Skye Tiles do not warrant that use of this web site or any material downloaded from it will not cause damage to any property or data,  including but not restricted to loss of use of data or equipment, loss of data or computer virus infection.

Nothing in these terms and conditions shall attempt to exclude liability for death or personal injury arising from our negligence or breach of duty or for fraudulent misrepresentations.

Copyright Infringement Complaints Procedure

We have made every effort to discover and contact copyright holders of certain artwork and content used in this Website. To the extent that a copyright holder could not be found or an inadvertent permissions or copyright error was made, Skye Tiles stands ready to remove content upon notice and request by a copyright holder, provided that such holder provides reasonably satisfactory evidence to demonstrate ownership.
 
Alleged copyright violations should be brought to our attention by email at sales@skyetiles.co.uk so that it can be investigated immediately.
 
Maintenance of the Site
Making your use of the Site enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance of   the Site. We will try to do scheduled maintenance during times when we anticipate that online use is lower than normal.

We also need to be able to do emergency maintenance and/or suspend access to the servers where, in our reasonable   discretion, we see the need to do that. We will try to have the Site available again as soon as we think it is safe to do so.

Validity of these Terms
If any part or provision of these Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.
 
Jurisdiction and Applicable Law
These terms and conditions shall be governed by and construed in accordance with the laws of Scotland. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Scotland. 
 
Skye Tiles reserve the right to change these Conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

 

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